Managed IT
Give your team a clear place to turn when technology needs attention, with service levels matched to the responsibility you need us to take on.
Support requests, responsibilities and follow-up organised around an ongoing service relationship.
When IT needs structure
Recurring problems, account changes and everyday troubleshooting can pull people away from their work. As your business grows, it helps to have a defined support process and clear responsibility for the systems your team uses.
Managed IT gives you an ongoing service relationship, with the scope agreed around your users, devices and working environment.
Service levels
From everyday support to broader outsourced IT responsibility, each level gives your team a defined route to help.
We support your IT.
A clear starting point for businesses with straightforward day-to-day support needs.
We manage your IT.
Ongoing support with proactive endpoint administration and a more structured environment.
We become your outsourced IT department.
Broader responsibility for coordinating your technology, planning and ongoing improvement.
Coverage, applicable response targets and exact package terms are set out in your proposal and service agreement. Technology subscriptions and major project work are identified separately where applicable.
Clear commercial structure
Your proposal separates ongoing management, required technology and major changes so responsibilities and costs remain clear.
The agreed service responsibilities, supported environment and request process.
Licences, device management, security and backup identified separately where required.
Migrations, major deployments and substantial changes receive their own scope and quotation.
Support process
Use the support portal to explain the issue or assistance your team needs.
Requests are considered against business impact and the terms of your service.
The ticket keeps a clear record of the work and communication around the request.
Start the conversation
Tell us about your team, current setup and support needs. We’ll help you identify the appropriate service.
Discuss Managed IT